Customer Review of Our Drain Services!

Customer Review by Susan in Scarborough


Scarborough Drain Camera Leads to Drain Replacement

“They were the second company I called for an estimate when my basement drain backed up. The first plumbing company quoted a very high price with a lot of work required and failed to even show me why it was required nor the results of the drain camera inspection. When I contacted Drain Works, I was told someone would arrive within 2 hours. Matt the plumber only took an hour and a half. He set up the camera inspection and walked me through the length of the drain, showing me the clogged areas and making a recommendation as to what work was necessary.


Matt gave me a written quote showing everything they would do. The work was supposed to be done the next week, yet there was a cancellation and work began and was completed that Friday to my complete satisfaction. On Monday, I met with Frank who completed the final inspection, asked if I had any other questions or concerns and advised that I contact the city to complete the work required on city property (which was completed 2 days later). I have nothing but compliments to give to this team of plumbers for the professionalism that was displayed throughout the process, from the technicians to the office staff! If anyone speaks about plumbing problems, Drain Works will quickly roll off my tongue as the best service I have received, ever!


Thank you so much! Great job!!!!”

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Tags: Scarborough